In these times, it is easy to let go of the one and be thankful for the remaining 99. However, when as, a leader, a shepherd CEO, you sit down to count the impact of COVID19, do you want to be the one whose business entity lost something that could have been saved and maintained?
Online business differs with brick & mortar business in the element of physical presence. Customer treatment, integrity and everything else that goes into building relationships with customers still holds and must never be compromised.
Make it easy and enjoyable to do business with you.